Welcome to Celeb Bags, a trusted destination for premium quality bags and handbags for women and men. This Contact & Customer Support Policy explains how customers can reach us, what type of support we provide, and how we ensure clear, timely, and reliable communication. Our commitment to customer support reflects our values of quality assurance, secure payments, risk-free shopping, and reliable delivery worldwide.
By browsing our website, contacting us, or placing an order, you agree to the terms outlined in this Contact & Customer Support Policy.
About Celeb Bags – An Online Store You Can Trust
Celeb Bags is an online store you can trust, offering a curated selection of premium quality products including handbags, shoulder bags, sling bags, tote bags, satchels, and wallets for women and men. We are trusted by shoppers worldwide for our transparent policies, consistent product quality, and responsive customer support.
Our customer support system is designed to assist customers before, during, and after the ordering process, ensuring confidence at every stage of the shopping journey.
Our Customer-First Support Philosophy
At Celeb Bags, we believe excellent customer support is just as important as offering premium products. Our support philosophy focuses on:
Clear and honest communication
Prompt responses within working hours
Transparent policies and guidance
Helping customers make informed purchase decisions
This approach helps us deliver risk-free shopping and build long-term trust with our customers.
Official Contact Channels
To ensure secure and reliable communication, Celeb Bags provides official contact channels for all customer queries. Customers are advised to use only the contact details listed below.
1. Customer Support Phone & WhatsApp
Primary support channel for:
Product inquiries
Order placement
Payment confirmation
Shipping and delivery queries
Orders are placed only via WhatsApp after browsing products on the website
2. Email Support
Email support is ideal for:
Detailed inquiries
Order-related clarifications
Policy-related questions
Business or collaboration inquiries
3. Physical Business Address
Celeb Bags
123, Pranik Chambers, Sag Baug, Marol,
Saki Naka, Andheri East,
Mumbai – 400072, India
This address is provided for official communication and business correspondence.
Working Days & Customer Support Hours
To ensure timely and consistent support, Celeb Bags operates during the following hours:
Working Days: Monday to Saturday
Working Time: 10:00 AM to 8:00 PM (IST)
Customer queries received outside working hours will be addressed on the next working day.
How Customer Support Helps You
Our customer support team is trained to assist customers across various stages of their shopping experience.
Pre-Purchase Support
Before placing an order, customers can contact us for:
Product details and specifications
Availability confirmation
Pricing clarity
Shipping timelines
Payment method guidance
This ensures customers make confident and informed decisions.
Order Placement Assistance
Celeb Bags follows a manual confirmation process to ensure accuracy.
Customers browse products on the website
Orders are placed via WhatsApp
Support team confirms:
Product selection
Pricing
Shipping option
Payment method
This personalized approach helps reduce errors and enhances customer satisfaction.
Payment & Confirmation Support
Our support team assists with:
Payment instructions for GPay, PayTM, Net Banking, or COD
Confirmation of payment receipt
Clarification of COD advance payment requirements
Order confirmation updates
This ensures secure payments and transparency.
Shipping & Delivery Support
Customers may contact support for:
Dispatch confirmation
Delivery timelines
Courier-related updates
Address verification
Our team coordinates with logistics partners to provide accurate information whenever possible.
Support Limitations & Scope
While we aim to assist customers comprehensively, support services are subject to policy boundaries.
Support does not override company policies
Requests conflicting with published policies cannot be fulfilled
No changes or cancellations are allowed after payment completion
Customers are encouraged to read all policy pages before contacting support.
Responsible Use of Customer Support
To maintain a respectful and efficient support environment:
Customers should communicate politely and clearly
Repeated or abusive messages may lead to restricted support
False claims or misuse of support channels may result in order refusal
Celeb Bags reserves the right to protect its team from inappropriate communication.
Data Privacy & Communication Security
Celeb Bags respects customer privacy and handles communication responsibly.
Customer contact details are used only for order-related communication
We do not share customer information with third parties
Payment-sensitive information is never requested over WhatsApp or email
This ensures a safe and secure customer experience.
Quality Assurance Through Support
Our customer support team plays a key role in maintaining quality assurance by:
Confirming order details before payment
Verifying customer requirements
Ensuring accurate dispatch instructions
Supporting transparent communication
This process helps uphold our reputation for delivering premium quality products.
Risk-Free Shopping Commitment
Celeb Bags promotes risk-free shopping through:
Clear pre-purchase communication
Accessible support channels
Transparent policies
Secure payment guidance
Customers are encouraged to contact support for clarification before completing payment.
Why Customers Trust Celeb Bags Support
Customers choose Celeb Bags because we offer:
Reliable and reachable support
Transparent guidance
Honest policy explanations
Professional communication
This has helped us become trusted by shoppers worldwide.
Policy Updates & Communication Changes
Celeb Bags reserves the right to update or modify this Contact & Customer Support Policy at any time without prior notice. Updated information will be reflected on the website. Continued communication with us indicates acceptance of the updated policy.
Final Acknowledgment
By contacting Celeb Bags or placing an order, you acknowledge that:
You have read and understood this Contact & Customer Support Policy
You agree to communicate within working hours
You accept support limitations as per company policies
You trust Celeb Bags as an online store you can trust, offering secure payments, quality assurance, and reliable delivery worldwide
Celeb Bags remains committed to supporting customers with transparency, professionalism, and care.
